Introduction

At SafEngServices & technologies ltee (SES), we value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, store, and protect your information when you interact with our website or exchange correspondence with us. It also explains your rights regarding your personal data and how you can exercise them.

Audience

This policy applies to you when you:

• Visit our website.
• Use our technical support, training or engineering services.
• Order our products or services as a customer.
• Apply for a job at SES or propose your services as a contractor.

What Personal Information Do We Collect and How Do We Use It?

We collect and process personal information necessary to provide our services. This may include:

1. Account Information: When you register for a service or use of a product, we collect details such as your full name, email address, job title, and other pertinent business contact information.
2. Profile Information: Information you provide when creating access credentials (e.g., username, password).
3. Platform Log-In Information: If using Single Sign-On (SSO) services (e.g., Google, Microsoft), user information is accessed based on SSO settings.
4. Third-Party Integrations: If you integrate third-party services, personal data may be shared subject to privacy settings.
5. Support: If you use our support services, we will collect your name, company, email address, any other business contact information in your email message and conversation content.
6. Marketing & Newsletters: If you subscribe, we collect your email address, and you can opt out at any time.
7. Usage Data: We may collect analytics such as log data, device details, and browsing behavior, if you allow cookies when you visit our website.
8. Financial Information: Depending on your interactions, we may collect billing information, payment details, and purchase history.
9. Sensitive Personal Information: We collect sensitive financial information and identifying information from employees and contractors, for payment purposes, for providing of employee benefits, for government-required reporting for employment and tax purposes, and for pre-employment background checks.

How We Use Your Personal Information

We process personal information for legitimate business purposes, including:

1. Providing Services: Enabling access to our website content reserved for registered clients, processing transactions, and delivering services.
2. Security & Fraud Prevention: Detecting and preventing fraudulent activities, ensuring compliance, and enhancing website security.
3. Service Improvement: Gathering feedback and analyzing data to improve functionality and user experience.
4. Marketing & Personalization: Tailoring content and advertising based on user preferences.
5. Legal Compliance: Ensuring compliance with applicable regulations and cooperating with law enforcement when required.

Legal Basis for Processing Personal Data

We will only process personal data when:

• You have provided explicit consent.
• It is necessary for contract fulfilment.
• We have a legal obligation to do so.
• We can demonstrate a legitimate business interest that does not override your privacy rights.

Sharing Personal Information

We share personal data only when necessary:

1. Corporate Affiliates: Parent companies, subsidiaries, and affiliates.
2. Service Providers: Third-party vendors for hosting, payment processing, analytics, etc.
3. Legal & Compliance Authorities: If required for fraud prevention, security, or legal compliance.
4. Business Transfers: In the case of mergers, acquisitions, or restructuring.

When transferring data outside Quebec, Canada, we ensure compliance with data protection regulations through contractual agreements and security measures.

Security Measures

We implement industry-standard security controls to protect personal data, including:

• Encryption of sensitive data.
• Access controls to prevent unauthorized access.
• Regular security audits to identify and mitigate risks.
• Incident response plans to address data breaches.

Despite these measures, no system is entirely secure. Users are encouraged to protect their credentials and report any security concerns.

Data Retention

We retain personal information only as long as necessary for:

• Service delivery and business operations.
• Compliance with legal, regulatory, and contractual obligations.
• Security, fraud prevention, and dispute resolution.

Once no longer needed, data is securely deleted or anonymized.

Cookies and Tracking Technologies

We use cookies to enhance user experience, analyze traffic, and personalize content. You can manage cookie preferences through browser settings or opt out where applicable.

Your Privacy Rights

You have the right to:

• Access and obtain a copy of your personal data.
• Rectify inaccuracies in your personal information.
• Request deletion of your data, subject to legal and contractual obligations.
• Restrict processing in certain circumstances.
• Withdraw consent where processing is based on consent.
• Object to automated decision-making where applicable.

To exercise your rights, contact our Privacy Officer, Ms. Cathy Dawalibi, at:
Email: privacy@sestech.com
Phone: +1.450.622.5000

Children’s Data

Our website is not intended for children under 18, and we do not knowingly collect their data. If you believe we have collected such data, please contact privacy@sestech.com.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on SES’s website.
For questions or concerns, contact our Privacy Officer, Ms. Cathy Dawalibi, at:
Email: privacy@sestech.com
Phone: +1.450.622.5000

This policy was last updated on July 3, 2025.