Contact Us

Software Support


SES’s acclaimed Extended Technical Support (ETS) service is provided by an internationally recognized team of engineers and physicists, whose research activities have resulted in major contributions to leading scientific organizations. With an active ETS service, you will be entitled to engage this team with unlimited requests, whether for general engineering support or advice on any topic within their considerable realm of expertise, including guidance on how to apply the software to your designs and projects. For most software packages, one year of ETS is included at no additional cost.

You will also benefit from our Additions, Enhancements, Updates, Maintenance and Insurance (AEU-MI) service which, following the purchase of any software package, is also provided free of charge for one year. With an active AEU-MI service, you will receive software patches and updates, including new features and improvements.


Support Renewal Fees

Following the initial twelve months of complimentary support, users have the option to renew their service annually for a fee that is based on the license fee, i.e. the price originally paid for the software:

Extended Technical Support Service (ETS) 10% of license fee (minimum of 1 unit)
Additions, Enhancements, Updates, Maintenance and Insurance service (AEU-MI) 12% of license fee (minimum of 1 unit)

Notes:

1 ETS requires AEU-MI. Cost of combined ETS-AEU-MI is 22% of license fee.
2 Minimum fee to reinstate a cancelled AEU-MI service is the total that would have been paid for the same service during the inactive period.

With an active ETS service, you may continue to rely on the assistance and advice of SES’s experts, who provide support via e-mail, web conference, or telephone.

Our ETS-AEU-MI services includes:

  • Installation support
  • Unlimited Extended Technical Support, including:
  • Modeling challenging scientific and engineering problems
  • Technical advice on obtaining reliable field measurements
  • Assistance with assessing and diagnosing EMI issues
  • Any other topic within the realm of expertise of SES’s R&D Division
  • Software Additions, Enhancements and Updates
  • Protection against loss, theft, or damage of software license keys

Effortless Upgrades

Users may easily broaden the scope of project types to which their software can be applied by upgrading to the full CDEGS software suite, or by simply adding one or more of its many packages: AutoGroundDesign, AutoGrid Pro, MultiGround, MultiGround, MultiLines, MultiGroundZ, MultiFields, Right-of-Way Pro, CorrCAD, SESEnviroPlus, SESTLC Pro, or SESShield-3D.

Join the ranks of thousands of satisfied CDEGS users (utilities, consultants, engineering firms, research organizations, universities, etc.) by acquiring a powerful, fully tested suite of scientific software, obtainable for a fraction of the cost to design, code, and test similar packages. We are confident that you will be able to recover the cost of your license fee with the completion of a few projects.

All software package shipments include a USB 3.0 data drive containing pertinent documentation and video tutorials. Non-exclusive licenses are granted based on a period of 50 years, or as yearly subscriptions or rentals with an optional conversion to a 50-year permanent license.