SES has made significant strides in user-centric documentation, providing comprehensive
support through a variety of materials. These are being strengthened with well-designed tutorials,
structured online help, and extensive manuals complemented by relevant video content. To be
more inclusive, SES has translated many resources for a diverse global audience, with a notable
increase in resources available in Portuguese. Improved information architecture and intuitive
design ensure that both software packages and their accompanying documentation are more user-friendly.
Moreover, the cooperative atmosphere at the Laval headquarters fosters synergy
between documentation, support, and other departments, enabling seamless knowledge sharing
about user issues and solutions. Behind the scenes, better management strategies, comprehensive
reporting dashboards, standardized procedures, and a knowledge base with robust search
functionalities combine to improve efficiency and support innovation. Finally, advanced AI tools
for translation, image processing, and voiceover elevate documentation quality and improve user
experience.
